Administrative Assistant - Reconstructions
Core
Prepare and process accurate reconstructions for OPFA complaints and determinations to ensure member contribution records and fund information are correctly assessed.
Role type
Administrative Assistant (Pension Fund Reconstructions)
Builds
Reliable reconstruction calculations in accordance with fund rules, legislation, and internal procedures.
Domain
Financial Services / Pension Funds
Required skills
Data capturing, Determination processing, OPFA complaint analysis, Member record review, Contribution schedule verification, Payment information validation, Documentation management, Discrepancy resolution, Turnaround time management, Internal liaison
Preferred skills
Pension law knowledge, FICA awareness, POPIA and TCF training
Technologies
CRM
Responsibilities
Assist with data capturing and determinations, Prepare accurate reconstructions in accordance with OPFA determinations, Analyse complaints referred by the OPFA, Review and verify member records and supporting documentation, Maintain accurate records of completed reconstructions, Liaise with internal departments to resolve discrepancies.