VP, L3 End User Services Site Reliability Engineer (SRE) Lead

SingaporeFull-time2026-10-29

Core

Define and operationalize SLOs, build telemetry for endpoint reliability, and lead automation to reduce manual toil in End User Services across APAC markets.

Role type

VP, Site Reliability Engineering Lead (End User Services)

Builds

Automated patching, device provisioning, DR failover workflows, and self-healing runbooks for EUS services.

Domain

Financial services / End User Computing / Cloud-native endpoint management

Required skills

SRE leadership, SLI/SLO definition, error budget management, automation design, root-cause analysis, capacity engineering, PowerShell scripting, Python scripting, Terraform/Ansible, Microsoft Graph API, Microsoft Intune, Windows 10/11 management, iOS management, observability platform integration, ITSM integration

Preferred skills

Banking/financial services experience, regulatory knowledge (MAS TRM), Microsoft 365/Azure certifications, Terraform/Ansible/Python automation certifications, ITIL

Technologies

Microsoft Intune, Microsoft Graph API, Digital Employee Experience (DEX), Nexthink, 1E, Lakeside, ServiceNow, PowerShell, Python, Terraform, Ansible, Windows 10/11, iOS, Microsoft 365, Azure

About SMBC Group

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.