Account Manager
Core
Lead multi-site Integrated Facility Management (IFM) operations and strategic governance for a regional portfolio, ensuring service quality, compliance, and operational continuity across Singapore and remote SEA offices.
Role type
Senior Account Manager (Facilities Management)
Builds
Operational consistency, service delivery models, and regional growth for client office portfolios
Domain
Commercial Real Estate / Integrated Facility Management (IFM)
Required skills
Strategic planning, client relationship management, multi-site operations oversight, budget management, risk management, compliance coordination, cross-functional leadership, data analysis, stakeholder communication
Preferred skills
Understanding of SEA business cultures, ability to adapt management styles, experience with virtual collaboration tools, event management
Technologies
SME platforms, learning management systems, reporting tools, virtual collaboration tools
Responsibilities
Serve as primary point of contact for client stakeholders and lead account governance including business reviews. Provide strategic oversight and remote guidance for operations across client offices. Manage all aspects of IFM operations including M&E services, cleaning, and event management in Singapore. Lead remote procurement and transition of new IFM services for portfolio expansion. Coordinate HSSE training programs and manage risk proactively. Conduct financial reviews, analyze KPIs, and identify cost optimization opportunities.
Seniority
Senior, hands-on IC with regional oversight