Senior Operations Manager - Data Center
Core
Oversee facilities management and technical service operations across multiple data center and critical facility accounts.
Role type
Senior Operations Manager (Data Center & Critical Facilities)
Builds
Reliable data center and critical facility environments for clients
Domain
Data Center Operations / Critical Infrastructure
Required skills
Facilities management, M&E infrastructure, incident management, SLA management, vendor management, budget management, team leadership, change control, risk assessment
Preferred skills
Data center experience, critical facilities experience, mechanical engineering background, electrical engineering background
Technologies
None stated
Responsibilities
Lead FM and technical service operations across assigned data center and critical facility accounts; Oversee preventive and corrective maintenance, emergency response and operational works in line with SLAs; Manage operational performance, maintenance backlogs, resources and service delivery issues; Act as a key point of contact for clients, managing expectations, escalations and service recovery; Lead incident management, RCA, corrective actions and change-control processes; Lead and develop site teams, including manpower planning, rostering, competency and performance management; Manage operational budgets, vendors, subcontractors and delivery costs
Seniority
Senior, hands-on IC with leadership responsibility
