Housing Navigator
Core
Walk alongside whanaunga to secure suitable housing, maintain stable tenancies, and achieve wider wellbeing goals by providing practical, whānau-led support.
Role type
Housing Navigator (Social Services)
Builds
Stable housing outcomes and tenancy sustainability for whanaunga
Domain
Social services / Housing support
Deliverable
client delivery
Required skills
Caseload management, advocacy, tenancy rights knowledge, risk identification, logistical support coordination, cultural competency, relationship building
Preferred skills
Qualification in social services/housing/community work, experience with housing applications and referrals
Technologies
Client Management System (CMS); Recordbase
Responsibilities
Build trusting relationships with whanaunga and stakeholders; Manage caseload to identify needs and develop support pathways; Advocate for whanaunga in housing applications and placement processes; Provide practical assistance during housing transitions (move-ins/out); Collaborate with landlords and agencies to identify opportunities; Help whanaunga understand tenancy responsibilities; Identify and escalate tenancy risks; Support connections to community resources; Provide ad hoc transport to appointments.
Seniority
Mid-level, hands-on IC