Supervisor(a) de Operações PSP
Core
Supervise operations for a Patient Support Program (PSP) in the pharmaceutical industry, managing a team to ensure quality, productivity, and patient experience.
Role type
Operations Supervisor (PSP)
Builds
Patient support program operations
Domain
Healthcare / Pharmaceutical industry
Required skills
Team supervision, operational process management, KPI tracking, compliance adherence, performance reporting, technical and behavioral coaching
Preferred skills
PSP experience, healthcare operations background, continuous improvement mindset
Technologies
Excel
Responsibilities
Supervise and develop an operations team, act as the main operational focal point for leadership and clients, monitor operational and productivity indicators, ensure service quality and process adherence, conduct alignment and performance feedback meetings, support team development, monitor operational flows for improvements, prepare and present operational reports
Seniority
Mid-level, hands-on IC