Global MedInfo Operations Manager
Core
Coordinate day-to-day operational support for Global Medical Information and Medical Information call-center services, monitoring workflows, quality, and vendor delivery.
Role type
Senior operations manager (medical information)
Builds
Operational reports, scorecards, and process improvements for global medical information services
Domain
Biopharmaceutical industry + Medical Information operations
Deliverable
dashboards & analysis
Required skills
Vendor management, inquiry management, workflow monitoring, quality monitoring, audit/inspection readiness, regulatory documentation management, operational analysis, problem-solving, AI-enabled tools usage
Preferred skills
Experience in healthcare contact centers, scientific inquiry escalation, knowledge management platforms
Technologies
Inquiry-management platforms, knowledge-management platforms, reporting platforms, Med Info Websites, PSMF
Responsibilities
Coordinate handoffs and operational gaps across Global Medical Information teams and call-center vendors, Prepare scorecards and reports covering demand, activity performance, quality, and escalations, Support audit and inspection Material Preparation and Activity Tracking, Generate periodic and ad-hoc GMI reports for products/TA and regions/LOCs, Monitor inquiry volumes, response times, backlog and capacity indicators, Keep track of audit/inspections open Corrective and Preventive Actions (CAPAs)
Seniority
Senior, hands-on IC
