Operations Specialist (Voice Process) - Bangalore
Core
Answering inbound and outbound calls to verify references, education, credentials, and employment for clients.
Role type
Operations Specialist (Voice Process)
Builds
Comprehensive verification reports for clients
Domain
Background checks and risk management
Deliverable
client delivery
Required skills
telephone communication, data entry, database management, analytical skills, attention to detail
Preferred skills
inbound call experience, English language proficiency, basic computer applications
Responsibilities
Manage inbound and outbound calls for verification, investigate and confirm reference credibility, update reference contact information in database, answer inquiries regarding background check status, coordinate with other departments, perform quality checks, set up client orders
Seniority
Entry-level to Junior