Patient Counselor / Admission Counselor
Core
Assist patients and families in understanding treatment options, admission procedures, and care plans to facilitate hospital admissions.
Role type
Patient Counselor / Admission Counselor
Builds
Patient admissions and maternity/elective surgery bookings
Domain
Healthcare / Hospital Administration
Deliverable
client delivery
Required skills
Active listening, empathetic persuasion, relationship building, patient coordination
Preferred skills
Nursing, Hospital Administration, Psychology background
Technologies
None
Responsibilities
Counsel outpatients on medical procedures and hospital services; Address patient queries regarding room categories and billing; Coordinate between doctors, admin staff, and patients; Follow up with prospective maternity and surgery patients; Collect patient feedback post-consultation.