VP, IAM End User Operations (L14)
Core
Lead the IAM End User Operations team to deliver secure, efficient identity and access management services, overseeing user lifecycle management, access provisioning, and operational standards.
Role type
VP, IAM End User Operations (Leadership)
Builds
Secure IAM service delivery for end users across the organization
Domain
Financial Services / Identity and Access Management
Required skills
IAM operations leadership, user lifecycle management, access governance, ITSM integration, SLA/KPI management, incident management, regulatory compliance (SOX, GDPR, PCI), automation/DevSecOps, cloud IAM (AWS, Azure, GCP), identity protocols (SAML, OAuth2, OIDC, LDAP, SCIM), stakeholder management
Preferred skills
CISSP/CISM/CISA certifications, large-scale IAM team management in financial services, Zero Trust principles
Technologies
SailPoint, Okta, Beyond Identity, Delinea, Microsoft Entra ID, Active Directory, Terraform, Ansible, CI/CD
Responsibilities
Lead and manage the IAM End User Operations team; Oversee day-to-day operations of user identity lifecycle management and access reviews; Drive continuous improvement in IAM operations by optimizing automation and workflows; Collaborate with IAM Solution Architects and Security to ensure platform health; Develop and enforce operational standards, SLAs, and KPIs; Lead incident management and root cause analysis; Ensure compliance with security policies and audit requirements; Champion adoption of best practices around zero trust and identity governance; Provide leadership and mentorship for the operations team; Partner with automation and DevSecOps teams to maintain infrastructure-as-code processes; Facilitate communication and training for end-users and support teams.
Seniority
VP, strategic leadership with hands-on operational oversight