Field Operations Executive - Bangalore North
Core
Ensure service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
Role type
Senior Individual Contributor Field Operations Executive
Builds
Pest control service delivery and operational compliance for customers
Domain
Pest control / Service Operations
Required skills
Technical knowledge of pests, service processes, chemicals, and equipment; Analytical and problem-solving ability; Coaching and training; Data entry and reporting; Stock management; Audit execution
Preferred skills
Prior experience in pest management or service operations
Technologies
iCABS, MS-Office / G-Suite
Responsibilities
Coach technicians to improve service quality, retention, and SOP compliance; Conduct daily stand-up meetings and communicate safety instructions; Monitor technician-wise CO trends and skill-up underperformers; Execute Pest Audits (PMI) and ensure audit non-conformity closures; Track material usage vs. SRF/SOW and maintain stock levels; Analyze and resolve service delivery issues with root cause closure.
Seniority
Senior, hands-on IC