Customer Care Representative
Hybrid
Core
Provide world-class customer service over the phone and via other communications to support clinical trials deployed at hundreds of sites worldwide.
Role type
Customer Care Representative (Clinical Trials Support)
Builds
Support for clinical trial data gathering and organization services for the pharmaceutical industry
Domain
Life Sciences / Clinical Trials / Pharmaceutical
Deliverable
client delivery
Required skills
Phone communication, issue resolution, documentation, knowledge base management, equipment troubleshooting, SQL queries, MS Office
Preferred skills
Technical problem solving, shift flexibility, independent work
Technologies
SQL, MS Office