Investigation Representative, ROW IB
Core
Resolve seller and fulfillment center issues through data analysis, internal tool research, and real-time decision-making to ensure accurate and timely resolutions.
Role type
Senior IC investigation specialist (logistics/inbound operations)
Builds
Accurate issue resolutions and operational flow for sellers and fulfillment centers
Domain
E-commerce logistics and inbound operations
Required skills
Data analysis, SQL, process improvement, automation, deep diving, research, issue resolution, stakeholder communication
Preferred skills
Advanced SQL, business intelligence, process automation
Technologies
SQL, internal investigation tools
Responsibilities
Conduct assigned investigations using data analysis and internal tools, facilitate information flow between stakeholders, identify blockers and propose solutions, summarize findings and identify gaps/risks in current mechanisms, report progress on investigations
Seniority
Mid-level, hands-on IC
