Customer Service Senior Specialist– Middle Office (APAC)
Core
Senior middle office specialist bridging customer-facing and back-office operations for APAC commercial business, managing credit limits, order execution, and contract governance.
Role type
Senior IC customer service specialist (middle office)
Builds
Operational oversight and smooth front-to-back workflow for APAC commercial business
Domain
Commodity trading / Chemical industry
Required skills
Credit limit management, order execution monitoring, contract negotiation, cross-functional coordination, reporting, process improvement
Preferred skills
Advanced Excel, Advanced PowerPoint, Metals industry experience, Chemicals industry experience, Commodity trading operations experience
Technologies
Excel, PowerPoint
Responsibilities
Apply and renew customer credit limits, coordinate with cross-functional teams on order and shipment matters, draft and negotiate PSA/agency agreements, monitor end-to-end operational flow, support reporting and contract governance initiatives
Seniority
Senior, hands-on IC