Product & Process Solutions Program Manager (Account, Search & Interaction Safety), Trust & Safety
Core
Manage safety operations and processes for Search, Comments, and Messages, evaluating human and machine moderation performance to ensure platform safety.
Role type
Senior Program Manager, Trust & Safety
Builds
Scalable safety processes and operational frameworks for Search and Interaction Safety
Domain
Social Media / Trust & Safety
Deliverable
dashboards & analysis
Required skills
Project management, Data analysis, Stakeholder communication, Process optimization, Moderation strategy, Metrics definition
Preferred skills
Process redesign, Technology implementation, Automation strategies
Responsibilities
Develop and oversee end-to-end processes for Search and Interaction Safety projects; Analyze project data to derive insights and drive strategic initiatives; Collaborate with cross-functional teams to define and implement moderation strategies; Define success standards and metrics for moderation operations; Conduct analyses of existing moderation processes to identify improvement areas; Lead transformative initiatives for optimizing moderation practices.
Seniority
Senior, hands-on IC
