CDI - Chargé Expérience Client H/F - Magasin parisien
Core
Welcome clients in a high-end Parisian store, acting as a 'Master of the House' to guide them to sales associates, manage VIP relationships, and ensure a luxury hospitality experience.
Role type
Senior Client Experience Manager (Luxury Retail)
Builds
A seamless omnichannel client journey and a high-end in-store hospitality service
Domain
Luxury retail / High-end hospitality
Deliverable
product features
Required skills
Client relationship management, VIP protocol adherence, omnichannel coordination, inventory management, feedback collection, high-end service delivery
Preferred skills
Knowledge of fashion accessories, shoes, and jewelry, discretion, confidentiality
Technologies
None stated
Responsibilities
Welcome and guide clients throughout the store, manage VIP and regular client relationships, oversee beverage service and store cleanliness, coordinate omnichannel sales requests, collect client feedback, manage queues for high-volume departments
Seniority
Mid-level, hands-on IC