Application Support L2 Avanzado – Markets & Wealth
Core
L2 Application Support for Markets & Wealth applications, ensuring high availability and SLA compliance.
Role type
Senior IC Application Support Engineer (Financial Services)
Builds
Financial trading platforms (Fixed Income, Equities, FX, Derivatives, Investment Funds)
Domain
Financial Services / Wealth Management
Required skills
Linux/Unix, Wintel, Splunk, AppDynamics, ITIL (Incident/Problem/Change Management), ServiceNow/Remedy/Jira, Root Cause Analysis (RCA), Microservices, Shell Scripting, SQL Server, Oracle, PowerShell, SRE practices
Preferred skills
Automation, Observability, Self-healing, Resilience
Technologies
Splunk, AppDynamics, ServiceNow, Remedy, Jira, Linux, Unix, Wintel, Oracle, SQL Server, Shell, PowerShell
Responsibilities
Monitor applications using Splunk and AppDynamics to detect alerts and errors; Analyze logs and metrics to identify and resolve incidents; Investigate recurring incidents and determine root causes; Diagnose failures in applications and technological components in production environments; Coordinate incident resolution with Development, Infrastructure, and Database teams; Manage incidents, problems, and changes according to ITIL practices; Execute technical and functional validations post-change; Document incidents, operational procedures, and root cause analyses; Identify repetitive manual tasks and propose automation opportunities; Collaborate with SRE teams on automation and resilience initiatives.
Seniority
Mid-Senior, hands-on IC