Chargé de clientèle à distance
Core
Remote customer service agent supporting clients via phone and digital channels to handle account inquiries, banking operations, and product recommendations.
Role type
Customer service representative (remote)
Builds
Banking services and customer support solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, account management, banking operations, needs analysis, sales of financial products, customer retention, teamwork
Responsibilities
Answer client requests regarding accounts and banking operations, identify client needs and propose adapted solutions, detect commercial opportunities, ensure compliance with internal procedures and regulations, contribute to client loyalty and collective team objectives