Team Lead Receptionist
Core
Oversee daily reception operations, manage patient bookings, and provide patient-focused service in a medical imaging practice.
Role type
Team Lead Receptionist (Healthcare Administration)
Builds
Patient appointment scheduling and claims processing for a medical imaging practice
Domain
Healthcare / Medical Imaging
Deliverable
client delivery
Required skills
Patient scheduling, claims processing (ACC, Southern Cross), team mentorship, patient communication, record management, priority management
Responsibilities
Manage and schedule patient bookings and appointments, respond to emails and phone calls, process ACC and Southern Cross health insurance claims, welcome patients and handle enquiries, maintain accurate patient records, mentor team members