Alternance Création De Contenu Vidéo & Customer Care - Paris (F/H)
Core
Video content creation and customer support for an online fashion retailer.
Role type
Junior content creator and customer care specialist (alternance)
Builds
Short-form video content (Reels, Stories, UGC) and e-commerce customer support
Domain
Fashion retail / E-commerce
Required skills
Video shooting, video editing, social media management, written communication, customer service
Preferred skills
Face camera comfort, Shopify, Klaviyo, Gorgias, English, Photoshop, Canva
Technologies
CapCut, Premiere Pro, Gorgias, Shopify, Klaviyo, Instagram, TikTok
Responsibilities
Shooting and editing short videos for social media and ads, managing customer inquiries via Gorgias, assisting in photo/video shoots, creating moodboards and tracking production with vendors, analyzing customer feedback to improve processes
Seniority
Junior, hands-on IC