FBS Workforce Mgmt Supervisor
Core
Establishes and maintains optimal processes, procedures, and staffing levels to maximize productivity and efficiency within assigned operations.
Role type
Workforce Management Supervisor
Builds
Staffing schedules, workflow distribution, and team performance metrics
Domain
Business Process Outsourcing (BPO) / Customer Operations
Required skills
Analytical skills, Statistical and forecasting experience, Leadership and people management skills, Critical thinking and Problem Solving, Microsoft Office suite, Cisco and IEX, workforce management tools
Preferred skills
None stated
Technologies
Microsoft Office, Cisco, IEX, workforce management tools
Responsibilities
Oversees and controls workflow and work distribution; Coordinates activities of team members; Conducts new hire training; Monitors training and development; Reviews tracking mechanisms for staffing and scheduling; Reports recommendations to Workforce Management Manager
Seniority
Mid-level Supervisor