Team Leader (Catalan - speaking) - On-site - Fashion Industry PK01
Core
Supervise and support a customer service team within the fashion industry, ensuring service delivery meets contractual requirements and business objectives.
Role type
Team Leader (Customer Service)
Builds
Customer service operations for fashion brands
Domain
Fashion industry + Customer Service
Deliverable
client delivery
Required skills
Team supervision, performance monitoring, coaching and mentoring, KPI tracking, conflict resolution, clear communication, organizational skills, problem-solving
Preferred skills
Associate degree, 2-4 years experience, previous coaching/mentoring experience, bilingual in Catalan and English
Technologies
None stated
Responsibilities
Supervise day-to-day team activities and monitor attendance/performance, Coach and mentor team members through feedback sessions, Monitor KPIs and service quality to identify gaps, Ensure customer service delivery meets contractual requirements, Communicate goals and updates to the team, Support agents with escalated customer enquiries
Seniority
Mid-level, hands-on IC