Senior Data Support Specialist - Cognizant
Core
Execute BAU analytics and data tasks, maintain SQL/Python pipelines in Databricks, and manage major incidents for assigned markets.
Role type
Senior IC data support engineer (service delivery)
Builds
Data pipelines, operational dashboards, and service performance reports
Domain
IT Operations / Data Engineering / Luxury Retail
Required skills
SQL, Python, Databricks, ITIL, ServiceNow, incident management, root cause analysis, change management
Preferred skills
PMP, PRINCE2, Agile, ITIL, ServiceNow certifications
Technologies
Databricks, SQL, Python, ServiceNow
Responsibilities
Execute BAU analytics and data tasks; maintain SQL/Python-based pipelines and notebooks; manage major incidents and escalations; coordinate with business users and vendors to resolve production issues; drive proactive monitoring and continuous service improvement; govern production changes and release deployments; produce service performance reports and executive updates; manage support team performance and shift coverage.
Seniority
Senior, hands-on IC with team management
