Data Center Customer Operations III
Core
Executes semi-routine data center operations including queue management, equipment installations, cross-connects, and testing to support customer infrastructure needs.
Role type
mid-level data center operations technician
Builds
physical data center infrastructure and customer connectivity
Domain
data center operations / physical infrastructure
Deliverable
physical/clinical work
Required skills
rack and stack equipment, fiber and copper cable management, layer 1 testing, queue management, adherence to standard operating procedures, customer service
Preferred skills
learning layer 2/3 testing, supporting non-standard procedures under supervision
Technologies
fiber trays, ladder racks, coax, twisted pair copper, asset databases
Responsibilities
review and respond to work order requests, rack and stack customer equipment, perform cross-connect installations and terminations, conduct layer 1 certification testing, maintain detailed activity records, support customer access and audits
Seniority
Junior to Mid-level, hands-on IC