FBS Workforce Mgmt Supervisor
Core
Establishes and maintains optimal processes, procedures, and staffing levels to maximize productivity and efficiency within assigned operations.
Role type
Workforce Management Supervisor
Builds
Staffing schedules, workflow distribution, and team performance metrics
Domain
Business Operations / Workforce Management
Deliverable
dashboards & analysis
Required skills
Statistical forecasting, workflow coordination, new hire training, performance monitoring, strategy planning, compliance management
Preferred skills
Analytical skills, Microsoft Office, Cisco/IEX tools, workforce management tools, critical thinking, leadership
Technologies
Microsoft Office, Cisco, IEX, workforce management tools
Responsibilities
Oversees workflow and work distribution; coordinates team member activities; conducts new hire training; monitors training and development; reviews tracking mechanisms for staffing and volume analysis; reports recommendations to management; ensures compliance with company procedures.
Seniority
Mid-level Supervisor