Customer Success Officer drietalig NL/FR/EN - AB (remote)
Core
Support self-employed users of Accountable Banking (a free business account for tax savings) in Belgium, acting as an interface between users and the banking partner to ensure ease of use and financial tracking.
Role type
Customer Success Officer (Banking)
Builds
Accountable Banking (free business account for freelancers)
Domain
Fintech / Banking
Deliverable
client delivery
Required skills
Fluent Dutch, French, and English; empathy; process optimization; user journey testing; cross-functional collaboration
Preferred skills
Experience in self-employment sector
Technologies
Mobile and web app testing
Responsibilities
Direct communication with customers to support users; act as an interface between users and the banking partner; develop and implement ideas for user communication; assist with ongoing testing to improve user journeys; collaborate with marketing and product teams to ensure a perfect customer journey.
Seniority
Individual Contributor