Deputy Manager-Strategy, Organisation & Transformation
Core
Drive customer experience, market research, ESG strategy, and business excellence initiatives to support sustainable mobility operations.
Role type
Senior strategy and operations manager
Builds
Customer experience programs, ESG reports, management dashboards, and certification compliance
Domain
Sustainable mobility / Fleet management / ESG
Deliverable
dashboards & analysis
Required skills
Strategic planning, data analysis, ESG strategy, process improvement, stakeholder management, audit coordination, KPI tracking
Preferred skills
MBA in Finance/Business Analytics, Certified Quality Professional, LEAN certification
Technologies
MS Excel, PowerPoint, Power BI
Responsibilities
Manage voice of the customer program and analyze surveys to improve customer experience; Collect and analyze market data to provide strategic insights; Develop and monitor ESG strategy and reporting; Support MBO framework and performance tracking; Coordinate internal and external audits for ISO certifications.