Specialist Case Manager
Core
Supporting people experiencing homelessness to access and sustain housing while navigating complex health and social needs.
Role type
Specialist Case Manager (Housing First)
Builds
Sustainable housing outcomes and wellbeing for people with intersecting needs
Domain
Social services / Housing / Mental health
Deliverable
client delivery
Required skills
Systems navigation, relationship-centered practice, decision-making under pressure, advocacy, tenancy sustainment
Preferred skills
Experience in mental health, addiction, or social services, cultural responsiveness
Responsibilities
Meet people in community or homes to build trusting relationships, co-create housing and wellbeing plans, work with landlords and health providers, navigate systems (MSD, Kāinga Ora, ACC), support tenancy sustainment
Seniority
Mid-level practitioner