Senior Advisor Site Support
Hybrid
Core
Senior Advisor supporting front-line sites and residences in understanding complaints and providing quality responses with a resolution focus.
Role type
Senior Advisor (Social Work)
Builds
Consistent approaches across front-line sites and residences
Domain
Child welfare / Social Services
Deliverable
client delivery
Required skills
Social Work qualifications, complaint and dispute resolution, relevant child-centric legislation, risk management, cross-cultural practices (tikanga Māori, Pacific peoples' culture)
Preferred skills
Understanding of Oranga Tamariki values and future direction
Responsibilities
Assess complaints received to support responses, make informed recommendations to Oranga Tamariki, investigate complaints and concerns, engage with Regional Leaders, Practitioners, and Site Managers
Seniority
Senior, fixed-term