Senior Product Designer, Customer Lifecycle
Core
Own the B2C customer journey inside the Tabby app, ensuring a consistent ecosystem experience across fragmented product teams.
Role type
Senior Product Designer (B2C Customer Lifecycle)
Builds
The Tabby app customer journey, including onboarding, activation, retention, and subscription models.
Domain
FinTech / Consumer Finance
Deliverable
product features
Required skills
Systems thinking, simplification, product thinking, end-to-end ownership, cross-functional collaboration, AI tool optimization
Preferred skills
Fintech experience, growth mechanics, design system contribution
Technologies
AI tools
Responsibilities
Design onboarding that explains product value in plain language; Design activation of financial products (Tabby Card, Cash, BNPL) to the first transaction; Design moments and communication to retain customers after the first transaction; Shape the subscription experience; Hold seams between product teams to ensure a seamless customer experience; Partner with Product Managers, UX Researchers, UX Writers, and Engineering.
