I&P GN - Song – Consultant - Enterprise AI Value Strategy-EVS
Core
Design, build, and implement GenAI-powered service reinvention strategies using Agentic AI solutions to enhance business performance in sales, service, and marketing functions.
Role type
Senior Manager, Enterprise AI Value Strategy Consultant
Builds
Intelligent agentic capabilities, transformation strategies, and next-gen digital solutions for client service value chains
Domain
Customer Experience (CX) Strategy, Service Transformation, Generative AI, Agentic AI
Deliverable
production ML models
Required skills
GenAI strategy, Agentic AI solutioning, LLM architecture, Service experience design, Contact center operations, Consultative selling, Stakeholder management, Change management, Business value case development, Cross-functional collaboration
Preferred skills
MBA from Tier 1 institute, Experience with G2000 clients, Knowledge of platform technology stacks (Claude, OpenAI, Anthropic, Llama, Vertex)
Technologies
LLMs, Agentic AI frameworks, GenAI platforms
Responsibilities
Lead the development of transformation strategies integrating Gen AI into client service landscapes; Define GenAI-led reinvention roadmaps and future-fit operating models; Collaborate with solution architects and Data & AI teams to design scalable solutions; Guide clients through digital transformation in service; Drive consultative selling to identify opportunities for platform Gen AI solutions; Establish business value cases linking AI innovation to KPIs like productivity and CSAT.
Seniority
Senior Manager, hands-on IC with strategic leadership
