Service Request Intake Assistant
Core
Reading initial customer messages or forms, identifying request types, and recording details in an online system to initiate a service process.
Role type
Service Request Intake Assistant
Builds
Clean, accurate intake records that route requests to the correct teams
Domain
Customer Service / Request Intake
Deliverable
dashboards & analysis
Required skills
Reading comprehension, data entry, categorization, attention to detail, written communication
Preferred skills
Customer service experience, office administration experience
Responsibilities
Read assigned emails or submitted forms, identify request types using employer categories, check for essential details, ask focused questions for missing facts, open or update requests in the online system, route complete requests to responsible teams, maintain readable summaries of customer concerns
Seniority
Entry-level / Junior