CareerPlan

Business Analsyt

Durban, eThekwiniFull-time2026-10-18

Core

Investigate business needs, analyze processes, and translate business problems into clear requirements for technology and operational improvement initiatives.

Role type

Business Analyst

Builds

Operational efficiency, control, customer experience, and business performance solutions

Domain

Business Analysis, Process Improvement, Technology & Innovation

Required skills

Requirements elicitation, Process mapping (BPMN), Gap analysis, Stakeholder management, Solution evaluation, UAT coordination, Agile/Waterfall methodologies, Documentation (BRDs, User Stories), Data analysis

Preferred skills

Project management, QSR/Retail/Hospitality experience, Power BI, Power Platform, Azure DevOps, Jira

Technologies

Microsoft 365, Visio, Power BI, Power Platform, Azure DevOps, Jira

Responsibilities

Conduct interviews and workshops to understand business needs, Document As-Is and To-Be processes, Prepare and maintain Business Requirements Documents, Support solution design and vendor evaluation, Coordinate User Acceptance Testing, Provide project status updates and risk analysis

Seniority

Mid-level, hands-on IC