Service Advisor - Clicks Vredenburg
Core
Ensure service excellence at the point of sale by directing operational activities, managing stock and cash, and supervising shop assistants in a health and beauty retail environment.
Role type
Retail store supervisor / Service Advisor
Builds
Operational efficiency and customer service delivery at a Clicks retail store
Domain
Retail / FMCG / Health and Beauty
Deliverable
product features
Required skills
Stock management, Cash control, Team supervision, Customer service, Labour legislation compliance, Merchandising knowledge, Security procedures
Preferred skills
Financial management principles, Competency-based interviewing, Brand ambassadorship
Technologies
POS systems, Clubcard programs
Responsibilities
Direct and control all operational activities at the point of sale, Manage stock and cash to minimize shrinkage, Train and supervise shop assistants and cashiers, Resolve customer queries efficiently, Promote the Clicks clubcard, Enforce security measures and cash controls, Act as a brand ambassador delivering superior customer service, Maintain updated knowledge on products and promotions