Collections Officer - Non Grocery
Core
End-to-end collections for high-value, high-volume Non-Grocery accounts to protect cash flow and control risk.
Role type
Senior IC Collections Officer
Builds
Cash flow and working capital performance for Bega Group's Non-Grocery portfolio
Domain
FMCG / Food & Beverage
Required skills
Credit discipline, ERP system proficiency, SAP experience, Account reconciliation, Invoice discrepancy resolution, Payment arrangement negotiation, High-value account management, Data analysis, Reporting
Preferred skills
Advanced Excel skills, Stakeholder management, Retailer portal utilization
Responsibilities
Manage end-to-end collections across an assigned portfolio of accounts, ensuring the timely recovery of outstanding payments and minimisation of aged debt. Maintain strong accounts receivable performance by proactively reducing overdue balances and ensuring customer accounts remain within agreed trading terms. Reconcile customer accounts, investigate and resolve payment, credit, and invoice discrepancies, and clear aged outstanding items in a timely manner. Negotiate effective payment arrangements with customers, applying sound judgement to assess risk and determine appropriate collection strategies. Allocate and clear customer receipts accurately, including the management and resolution of unallocated cash. Apply strong credit and commercial judgement when managing complex and high-value customer portfolios.