Service Design Principal Specialist
Core
Shape coherent end-to-end service experiences across Outpayce and Amadeus by combining strategic leadership with hands-on service and UX design to make complex solutions usable, scalable, and commercially sound.
Role type
Principal Service Design Specialist (Strategic IC)
Builds
Digital products, interfaces, and interactions for customer, partner, and operational journeys in fintech/payments.
Domain
Fintech, Payments, Financial Services
Required skills
Service design strategy, systems thinking, journey mapping, service blueprinting, ecosystem mapping, UX design, information architecture, interaction design, wireframing, prototyping, Figma, AI-enabled workflows, facilitation, business acumen
Preferred skills
Experience in regulated environments, AI to accelerate design and research
Technologies
Figma, AI tools
Responsibilities
Define service design vision and principles; Design complex services using systems thinking and translate concepts into user flows and prototypes; Partner with UX Research and Data to synthesize evidence; Connect design outcomes to business value metrics; Act as a reference for service design and facilitate workshops to build alignment.
Seniority
Principal, strategic leadership with hands-on execution
