Referral Coordinator – Freemans Bay
Core
Coordinate complex emergency and specialist veterinary referrals between referring clinics, clients, and internal clinical teams to ensure smooth patient transfers and administrative processes.
Role type
Senior clinical referral coordinator (veterinary)
Builds
Patient referral pathways and administrative workflows for a 24/7 emergency and specialist veterinary hospital
Domain
Veterinary medicine (Emergency & Specialist Care)
Required skills
Clinical qualification or experience, sound clinical judgement, patient transfer coordination, customer service, organisational skills, time management, computer literacy, accuracy in administrative tasks
Preferred skills
Experience in a referral clinic/hospital environment, ability to interpret advanced specialty level cases, calm demeanor in high-pressure situations
Technologies
Hospital information systems, communication tools
Responsibilities
Assist with referring vet queries and transfers, demonstrate clinical judgement to determine assessment paths, facilitate patient transfers and handovers, manage queries by phone/email/in-person, undertake patient registration and document management, process payments and billing, cover general call centre duties