Earlier Mental Health Response Clinician - Crisis Team
Core
First point of professional support for people experiencing mental distress, triaging calls, assessing risk, and providing immediate culturally responsive support via telephone.
Role type
Senior IC mental health clinician (crisis triage)
Builds
Immediate safety and support plans for individuals and whānau in crisis
Domain
Mental health crisis intervention
Required skills
Clinical crisis mental health expertise, telephone triage, risk assessment, de-escalation interventions, support planning, ISBAR communication model, documentation, shift coordination
Preferred skills
Experience with UK triage tool, experience with Police/Ambulance referrals
Technologies
UK triage tool, clinical decision-support tools
Responsibilities
Deliver high-quality mental health telephone triage using the UK triage tool; Build rapport with service users and whānau to create support plans; Collaborate with Police, Ambulance, and crisis teams for seamless handover; Maintain accurate professional documentation; Act as shift coordinator when required.