Incident & Release Manager
Core
Coordinate release planning, execution, and incident management for the eMigration digital transformation program on the Azure platform, ensuring controlled deployments and service continuity.
Role type
Senior Release & Delivery Manager (Incident & Release focus)
Builds
Integrated digital work environment for the Belgian Immigration Service
Domain
Public sector / Government / Cloud Migration
Required skills
Release lifecycle management, Azure DevOps, Incident & Problem management, ITIL framework, Stakeholder coordination, Change management, SAFe methodology, Version control governance, Risk management, SLA/KPI monitoring
Preferred skills
Kubernetes, Helm, ServiceNow, SAFe certification (RTE/Agilist), GDPR compliance, Public sector experience
Technologies
Azure, Azure DevOps, ServiceNow, Kubernetes, Helm, SAFe
Responsibilities
Coordinate the full release cycle from planning to production go-live on Azure; Manage daily incident and problem management per ITIL best practices; Act as central escalation point for service delivery issues; Optimize release processes and implement best practices; Lead the transition to SAFe methodology; Ensure compliance with public sector data security and privacy regulations.
Seniority
Senior, hands-on IC