Customer Service
Core
Translate customer demand requirements into feasible production and supply plans, balancing demand, capacity, and finished goods inventory to ensure delivery commitments.
Role type
Senior Supply Chain Demand Planner
Builds
Production and supply plans for finished goods inventory
Domain
Manufacturing / Supply Chain
Required skills
Demand planning, Inventory management, EDI data analysis, Logistics processes, Data-driven decision making, Statistical forecasting, Systemic thinking, Risk analysis, Problem-solving, Continuous improvement (PDCA, CIP)
Preferred skills
SAP, Power BI, Microsoft Excel (Intermediate), Power Query, Power Automate
Technologies
SAP, Power BI, Microsoft Excel, Power Query, Power Automate
Responsibilities
Act as primary contact for assigned customers on demand, supply, and delivery; Analyze daily customer requirements via EDI and established systems; Identify demand changes and evaluate impacts on supply and service; Monitor customer portals for incidents, claims, and disputes; Plan demand (FG) and forecast based on VM/LOG objectives; Balance demand-capacity; Manage finished goods inventory based on VM/LOG objectives; Ensure on-time delivery to customers; Manage supply risks and timely escalations; Involve engineering changes and launches; Develop and implement corrective actions for performance deviations; Participate in continuous improvement projects (CIP, PDCA, digitalization); Ensure compliance with corporate procedures and specific customer requirements.