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Core
Customer service representative for a banking campaign, handling calls to resolve client inquiries and process transactions.
Role type
Customer service representative (call center)
Builds
Banking services and client support
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Call handling, customer consultation, banking services knowledge, system data entry, follow-up management, professional communication
Preferred skills
Basic computer skills, verbal fluency, service orientation, customer focus
Responsibilities
Answering customer and cardholder calls, resolving balance and transaction inquiries, providing banking service information, recording interactions in the system, following up on processes, maintaining professional standards