Ejecutivo Telefónico de Atención Bancaria
Core
Call center executive providing direct customer service for banking services, resolving inquiries and managing transactions via phone.
Role type
Customer service representative (banking)
Builds
Customer support interactions for banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, customer service, basic computer skills, Spanish fluency
Preferred skills
English classes availability, growth mindset
Responsibilities
Answer customer and cardholder calls, resolve balance and transaction inquiries, provide banking service information, log interactions in the system, follow up on processes as needed, maintain professional demeanor