Ejecutivo de Atención y Seguimiento Bancario
Core
Provide direct customer and cardholder support for banking services, resolving inquiries and managing transactions via phone calls.
Role type
Customer service representative (banking)
Builds
Banking customer support interactions
Domain
Financial services
Deliverable
client delivery
Required skills
Phone communication, banking knowledge, system data entry, follow-up management, professional demeanor
Preferred skills
English classes (free), university partnerships, gym discounts
Technologies
Computer systems
Responsibilities
Answer customer and cardholder calls, resolve balance and transaction inquiries, provide service guidance, log interactions in the system, follow up on processes as needed, maintain professional standards