Especialista en Atención a Clientes Financieros
Core
Provide direct customer support for banking services, resolving inquiries and assisting with account management via phone calls.
Role type
Customer service specialist (banking)
Builds
Banking customer support interactions
Domain
Financial services
Deliverable
client delivery
Required skills
Phone communication, basic computer skills, customer orientation, service attitude
Responsibilities
Answer customer and cardholder calls, resolve inquiries about balances and transactions, provide banking service information, log interactions in the system, follow up on processes as needed