Ejecutivo de Atención a Clientes Bancarios
Core
Provide direct customer and cardholder support for banking services, resolving inquiries and managing transactions via phone.
Role type
Customer service representative (banking)
Builds
Banking services and cardholder management
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, basic computer skills, customer orientation, service attitude
Responsibilities
Answer customer and cardholder calls, resolve inquiries about balances and transactions, provide banking service information, record interactions in the system, follow up on processes as required