Service Design Intern
Core
Service Design Intern supporting the Product & Service Design team in understanding user needs and translating them into proposals to improve B2B digital products and services.
Role type
Service Design Intern
Builds
B2B digital products and services
Domain
FinTech / Credit Rating / ESG
Deliverable
product features
Required skills
Service Design, User Research, Usability Testing, Journey Mapping, Service Blueprinting, Prototyping, Information Synthesis
Preferred skills
None stated
Technologies
None stated
Responsibilities
Analyze existing services and processes to reconstruct user needs and interactions; Conduct and support usability tests and synthesize results; Integrate research evidence with customer feedback and usage data; Build journey maps and service blueprints; Ideate and create concepts, use cases, and prototypes; Collaborate with Business, Engineering, and Data Science functions.
Seniority
Intern