Ciudad de México | Ocean Import Customer Service Representative
Core
Ensure timely and accurate movement of freight and information for ocean imports while providing exceptional customer service.
Role type
Ocean Import Customer Service Representative
Builds
Ocean import shipments and related documentation
Domain
Logistics / Ocean Freight
Required skills
Customer service, Data entry, Shipment processing, Billing and accounting, Communication, Compliance, Time management, Collaboration, Problem solving, Training completion
Responsibilities
Track and trace ocean import files, Use Global Ocean Import Workflow Monitor daily, Ensure documents are sent for customs purposes, Ensure accurate and timely client and vendor billing, Interact with customers to arrange international shipments, Maintain relationships with shipping lines and trucking companies, Meet compliance with internal and external regulations, Contribute to operational efficiency improvements