AUCKLAND BASED Onsite Service Engineer - AI Data Center
Core
On-site maintenance, troubleshooting, and rapid recovery of Dell AI server hardware and infrastructure at customer data center locations.
Role type
On-site Service Engineer (AI Data Center Infrastructure)
Builds
Reliable AI server uptime and infrastructure stability for enterprise customers
Domain
Data Center Infrastructure / AI Hardware
Deliverable
physical/clinical work
Required skills
hardware troubleshooting, firmware upgrades, root cause analysis, system health checks, part replacement, log interpretation, preventive maintenance
Preferred skills
enterprise data center support, storage technology, networking, virtualization, Linux, cloud environments
Technologies
Dell AI Servers, Linux, VMware, Kubernetes, Storage Systems
Responsibilities
Provide on-site technical support for AI Data Center Infrastructure; Troubleshoot complex hardware, firmware, and software issues; Perform corrective maintenance including part replacements and firmware upgrades; Collaborate with engineering teams to resolve critical issues; Identify recurring issues and recommend improvements; Provide technical guidance and documentation.
Seniority
Mid-level (3-6 years experience), hands-on IC
