Lead AI Engagement Specialist
Core
Owns a portfolio of AI workflows, identifying opportunities, redesigning processes, writing PRDs, driving builds with engineers, and managing live agent performance as a product.
Role type
Senior IC product and transformation lead (AI workflows)
Builds
AI agents and automated workflows for specific business functions
Domain
Enterprise AI / Process Transformation
Deliverable
production ML models
Required skills
AI workflow design, PRD writing, process mapping and redesign, business case development, agent performance management, adoption strategy, stakeholder management, governance compliance
Preferred skills
Experience leading AI Centre of Excellence initiatives, change management expertise
Technologies
LLMs, AI agents, evaluation datasets, production monitoring tools
Responsibilities
Identify and prioritize high-value AI workflow opportunities; Redesign end-to-end processes including human-in-the-loop models; Write detailed PRDs and own the product roadmap; Manage live agent performance, quality, and iteration cycles; Drive adoption and manage change within business functions; Ensure compliance with responsible AI and data governance standards.
