Operations Engineer, AWS Managed Services, AWS Managed Service
Core
Operate the Managed Service platform, troubleshoot application deployments, and manage critical infrastructure for global customers using automation and AWS services.
Role type
Senior IC Operations Engineer (AWS Managed Services)
Builds
Managed Service platform, CloudFormation templates, and internal utilities for high-scale operations
Domain
Cloud Infrastructure / AWS
Required skills
OS troubleshooting, networking, performance tuning, monitoring at scale, security auditing, automation scripting, CloudFormation, incident management
Preferred skills
Deep OS expertise, latest OS version familiarity, high-availability architecture design
Technologies
AWS, CloudFormation, Linux/Unix, monitoring tools, automation scripts
Responsibilities
Operate the Managed Service platform and collaborate with internal teams to meet customer infrastructure needs; Troubleshoot application deployments, recreate customer issues, and build proof of concept applications; Work on critical highly complex customer problems spanning multiple AWS services; Help build and maintain CloudFormation templates and scripts to automate AWS resource deployment; Collaborate and help build utilities and tools for internal use to enable safe high-speed operations; Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams; Drive customer communication during critical events.
Seniority
Mid-level, hands-on IC